Support.
Something not working, or a question we haven't answered here? Write to a real person — we read every message.
Contact us
Email is the fastest way to reach support. We reply within two business days. To help us help you, include your device model, your OS version, and what you were doing when the problem happened.
zack@zackprager.comFrequently asked questions
What does Pause Therapy actually do?+
On a schedule you set — one to five times a day — Pause Therapy interrupts you with a short, science-backed exercise: guided breathing, a coaching prompt, or a moment of gratitude. Each pause takes under 60 seconds, then you get on with your day.
How do I change how often I get paused?+
Open the app and go to Settings. You can set the number of pauses per day and the window of hours you want them to happen in. Changes take effect immediately — you don't need to restart the app.
I'm not getting any pauses.+
This is almost always a notifications or background-permissions issue. Check that notifications are enabled for Pause Therapy in your device settings, that the app is allowed to run in the background, and that your current time is inside the pause window you set. If it's still quiet after that, email us and tell us your device and OS version.
Can I use it without an account?+
Yes. An account is only needed if you want your streaks and progress to follow you to a new device. You can use every pause track without signing up.
How do I cancel a subscription?+
Subscriptions are billed by the app store, not by us. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Pause Therapy, and tap Cancel. On Android, open the Google Play Store, tap your profile, then Payments & subscriptions, then Subscriptions. Cancelling stops future renewals; your access continues until the end of the period you already paid for.
How do I get a refund?+
Refunds are handled by the app store that processed your payment. For Apple, visit reportaproblem.apple.com and sign in with your Apple Account. For Google, use the Play Store order history. If the store declines and you think something went wrong on our end, email us and we'll help sort it out.
How do I delete my account and my data?+
Email us from the address tied to your account with the subject line "Delete my data" and we'll erase your account and everything associated with it within 30 days, then confirm by email.
Is Pause Therapy a substitute for therapy?+
No. Pause Therapy is a well-being tool built on positive psychology research, not medical or mental-health treatment, and it is not a crisis service. If you're in crisis, contact your local emergency number or a crisis line — in the US and Canada you can call or text 988.
Troubleshooting
Pauses aren't showing up
- Confirm notifications are enabled for Pause Therapy in your device settings.
- Confirm the current time falls inside the pause window you configured.
- Make sure the app is allowed to run in the background and isn't being force-stopped by a battery saver.
- Turn Focus / Do Not Disturb off and see if a pause arrives.
The app crashes or freezes
- Fully close the app and reopen it.
- Check the app store for a pending update.
- Restart your device.
- If it still crashes, email us with your device model and OS version — that's usually enough for us to reproduce it.
My streak or progress disappeared
- Make sure you're signed in with the same account you used before.
- If you reinstalled without an account, local progress isn't recoverable — but email us and we'll check whether anything is restorable on our side.
Privacy and your data
We don't sell or share your personal information, we don't track your location, and we don't read your messages or contacts. The full details are in our privacy policy.
To request a copy of your data or have it deleted, email zack@zackprager.com from the address on your account.